Refund policy

Cancellation Before Shipment

You may cancel your order at any time before it has been processed and shipped. We fully support your decision and will issue a complete refund of 100% of the amount paid without any restrictions or fees.

30-Day Return and Exchange Policy

After purchasing home goods from our platform, you are eligible to request a return or exchange within 30 days, provided all return conditions are met. Depending on the situation, you may choose either a refund or a replacement.

Defective Products or Fulfillment Errors

If the product arrives damaged (such as cracked wooden components that affect usability), or if we have made a mistake in your order (including incorrect model, color, or size), you may request a full or partial refund, or opt for a replacement based on the circumstances.

Return Conditions

Items must be unused and in new condition, free from any signs of wear, stains, or damage.

Original packaging should be retained whenever possible to ensure safe return shipping. If it is unavailable, the customer must ensure adequate protective packaging.

All accessories, manuals, warranty documents, and related materials must be included.

All product tags must remain intact and must not be removed.

How to Request a Return or Exchange

Submitting Your Request

Email: Send an email including your order number and a detailed explanation of your request (for example, dissatisfaction with design, mismatch with interior style, or quality concerns). Detailed information helps expedite processing.

Phone: Contact our customer support team by phone for guided assistance.

Verification Process

All requests will be reviewed by our service and verification team. This includes:

Confirming order authenticity through system and payment records.

Checking that the request falls within the allowed return timeframe.

Assessing whether the product meets return eligibility requirements.

Returning the Item

If approved, you will receive return instructions and the return address. Please ensure:

The item is securely packaged to prevent damage.

A return/exchange form is included with all necessary details.

A trackable shipping method is used.

A return label is provided with your package and should be used whenever possible. If unavailable, contact customer service for support.

Refund Processing

After receiving the returned item, we will inspect it. If it meets all conditions, a refund will be issued to your original payment method.

Refund Timeline and Method

Processing Time: 1–5 business days after approval.

Method: Original payment method for secure and traceable transactions.

Shipping Cost Responsibility

Customer Returns: Customers are responsible for return shipping costs. Trackable shipping is recommended.

Company Error or Defect: We will cover all return shipping costs and provide a full refund or replacement. The included return label will apply in such cases.

Ineligible Returns: Items that are damaged by the customer, missing original packaging, or not suitable for resale will not be accepted.

Contact Information

For any questions or assistance, please contact our customer support team through our available channels.

Phone: +1 (214) 566-8695

Email: support@arvivor.com

Address: 2825WEATHERVANE,DALLAS,TX 75228,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)