Terms of service
1. Introduction and Scope
This policy explains how our services work and what rights you have when using our website or mobile applications to purchase furniture and related products. We are committed to providing a transparent, fair, and secure shopping experience in full compliance with applicable regulations and platform standards.
2. Accounts and Website Use
Account Registration
You must provide accurate and complete information when creating an account. This ensures proper order fulfillment and customer support.
You are responsible for protecting your login credentials and for all activities under your account.
If you notice suspicious activity, please contact us immediately so we can assist in securing your account.
Website Availability
While we strive to maintain uninterrupted service, we cannot guarantee that the website will always be error-free or continuously available due to technical or external factors.
3. Product Information and Pricing
We aim to provide accurate product details, images, and specifications. However, occasional errors may occur.
If a product becomes unavailable after purchase, we will offer a replacement or a full refund.
Prices may change, but the price at checkout is final. We reserve the right to correct pricing errors before shipment.
4. Orders and Payments
Orders are confirmed via email after submission but are only considered accepted once processed.
Secure payment methods are provided. Please contact support if you encounter payment issues.
5. Shipping Information
Processing Time: 1–3 business days.
Shipping Area: Portugal.
Delivery Time: 5–12 business days after shipment.
Shipping Fees:
Orders over $69.99: Free shipping.
Orders under $69.99: $8 shipping fee.
Taxes: All duties and taxes are included in the listed price.
6. Order Cancellation
Before Shipment:
You may cancel your order free of charge before shipment by contacting customer service. Refunds are processed within 1–5 business days.
After Shipment:
Orders cannot be canceled once shipped. You may refuse delivery or return the item after receipt. Refunds will be processed after inspection.
7. Returns and Refunds
Returns are accepted within 30 days if items are unused and include original packaging and tags.
To start a return, contact customer service with your order details.
Refunds are processed within 1–5 business days after inspection and issued to the original payment method.
8. Privacy Protection
We protect your data using industry-standard security measures and do not share your information without consent unless legally required.
9. Dispute Resolution
We aim to resolve all disputes through communication. If necessary, legal action may be taken through appropriate courts.
10. Policy Updates
We may update this policy at any time. Continued use of our services indicates acceptance.
11. Liability Disclaimer
We are not responsible for indirect or consequential damages to the extent permitted by law.
12. Intellectual Property
All website content is protected and may not be used without permission.
13. Contact Information
Please contact customer support for any assistance.
Phone: +1 (214) 566-8695
Email: support@arvivor.com
Address: 2825WEATHERVANE,DALLAS,TX 75228,United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)